Complaints procedure

At S&W, we are committed to dealing with complaints fairly, promptly and objectively. Please see the details of how to make a complaint below depending on the service you wish to complaint about.

Complaints in connection with our Tax, Business and Advisory Services

If you have any concerns in connection with our tax, accountancy, audit, forensic or restructuring and recovery services, and you do not wish to discuss these with the person directly responsible for providing the service to you, please use the details below:

In writing: Head of Legal
45 Gresham Street
London
EC2V 7BG
Telephone: 033 3038 7515
Email: legal@swgroup.com 

We undertake to look into any complaint carefully and promptly. If we do not answer your complaint to your satisfaction, you may, where relevant, refer your complaint to the Institute of Chartered Accountants in England and Wales at:

The Professional Conduct Department
The Institute of Chartered Accountants in England and Wales
Metropolitan House, 321 Avebury Boulevard
Milton Keynes MK9 2FZ

Details of the ICAEW complaints procedure are available at Complaints process | ICAEW.

HOW TO COMPLAIN

You may complain to us in the most convenient way for you; either by letter, telephone, email or in person. Should you wish for someone to complain on your behalf, we will need your written permission to enable us to deal with them. You may raise your complaint with anyone in the firm, or via the details outlined above. Many concerns can be resolved immediately; therefore, in the first instance, it may be more beneficial to speak to your usual relationship contact.

If we are unable to resolve your complaint immediately, we will aim to resolve your concerns as soon as possible.

WHAT HAPPENS NEXT?

We will fully investigate your complaint and send you a response which clearly details our findings and the outcome of your complaint. We will also detail any proposed actions to put things right, if appropriate. We will aim to complete this process promptly and will provide you with regular updates.

REFERRING YOUR COMPLAINT TO ANOTHER FIRM

Where we believe that another firm may be solely, or jointly, responsible for the fault alleged in your complaint, we will refer your complaint to that firm for investigation and reply. Where we are satisfied that we may have some responsibility for the fault alleged in your complaint, we will investigate your complaint in accordance with these procedures.

FURTHER INFORMATION

In the event that you have any queries regarding our complaint handling procedures, or the process of your complaint, please contact us at the details provided above.