Conduct and culture: Protect your reputation

Our assessments, advice, training and compliance frameworks enable regulated businesses to achieve robust compliance with FCA systems and controls and conduct rules. We work with clients to look at the culture within the business and not only comply with the letter of the regulations, but adopt the spirit of good client outcomes. We help firms to look at and strengthen systems, controls policies and procedures across the business to benefit clients, reduce risk, manage costs and mitigate the likelihood of complaints. 

Failures to comply with FCA Threshold Conditions, Senior Management Systems & Controls, conduct rules and the Consumer Duty frequently lead to regulatory penalties and expose firms to significant legal costs and reputational damage. We help our clients proactively promote policies, processes and cultures that safeguard the business and its customers.

From day-to-day queries to identifying the root causes of complaints, we’ll enable you to robustly meet regulatory expectations and see compliance as a competitive advantage: Protecting your business’s reputation and building stronger, more trusting client relationships. 

From daily support to special projects, we keep our clients up to date with regulatory expectations and build and maintain policies and systems that confidently comply with conduct requirements. This can be on a retained, ad-hoc or one-off project basis. 

• Day-to-day compliance queries
• Policy reviews to ensure alignment with FCA conduct standards
• Frameworks for ongoing monitoring and reporting
• Complaints handling, root cause analysis and redress support

• Investment proposition reviews to ensure alignment with Consumer Duty outcomes
• Consumer Duty assurance, outcome monitoring and governing body report
• Culture evaluations
• Reviews of conduct expectations under the Senior Managers and Certification Regime
• Reviews of non-financial misconduct controls
• Operational resilience and business continuity support – identifying vulnerabilities, enhancing response plans and meeting regulatory expectations
• Wind-down planning

S&W experts work with regulated businesses across the financial services sector to help them stay compliant, reduce risks and avoid regulatory penalties. Experienced partners lead a dedicated team offering on-hand, personal services tailored to your business needs.

Through our regulatory consulting services and the wide resources of a top ten UK accounting and professional services firm, we offer comprehensive services, in-depth expertise and industry insights that support every stage of business, for those who are subject to any form of financial regulation, or those wishing to continue to be outside of the regulatory perimeter.

Talk to us today to discuss how we can keep your business, reputation, clients and customers protected.